bonjour
récemment on s'est rendu que lorsque certains utilisateurs créent des tickets via mail to ticket
L'utilisateur reçoit un mail de notification vide:
https://prnt.sc/qd00mo
Cela ne le fait pas avec tous par contre
Je ne comprends pas d’où cela peut venir
Cordialement,
[Corrigé 3.1.49] Mail de notification de création de mail vide
Bonjour,
pouvez vous transmettre un impression écran de la section Administration > Paramètre > Général > Message
ainsi que Administration > Connecteur > IMAP.
cdt
pouvez vous transmettre un impression écran de la section Administration > Paramètre > Général > Message
ainsi que Administration > Connecteur > IMAP.
cdt
GestSup: 3.2.47 | Debian: 12 | Apache: 2.4.59 | MariaDB: 11.5.2 | PHP: 8.3.12 | https://doc.gestsup.fr/
GestSup : 3.1.47 | Debian: 9.8 | NGINX & MARIADB
GestSup : 3.1.47 | Debian: 9.8 | NGINX & MARIADB
J'ai reproduis votre environnement et ne reproduis pas le problème avec votre version 3.1.45.
> pouvez-vous transmettre un impression écran avec l'ensemble de la section "Mails" du menu Administration > Paramètres > Général.
> Pouvez-vous détailler étapes par étapes les opérations réalisées en indiquant les profils utilisés.
Cdt
> pouvez-vous transmettre un impression écran avec l'ensemble de la section "Mails" du menu Administration > Paramètres > Général.
> Pouvez-vous détailler étapes par étapes les opérations réalisées en indiquant les profils utilisés.
Cdt
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- 2019-12-19 13_41_37-screenshot-zensoft.png (13.36 Kio) Vu 9537 fois
GestSup: 3.2.47 | Debian: 12 | Apache: 2.4.59 | MariaDB: 11.5.2 | PHP: 8.3.12 | https://doc.gestsup.fr/
https:// prnt.sc/qd43yz
Aucune idées, il s'agit que de profil utilisateur lamba qui déclare leur incident via mail to ticket
Le cas se produit aléatoirement
Par contre si je fais renvoyé le mail depuis le ticket, aucun souci
https:// prnt.sc/qd48yy
En renvoyant le mail
https:// prnt.sc/qd499t
Merci de votre aide
Aucune idées, il s'agit que de profil utilisateur lamba qui déclare leur incident via mail to ticket
Le cas se produit aléatoirement
Par contre si je fais renvoyé le mail depuis le ticket, aucun souci
https:// prnt.sc/qd48yy
En renvoyant le mail
https:// prnt.sc/qd499t
Merci de votre aide
GestSup : 3.1.47 | Debian: 9.8 | NGINX & MARIADB
Avez-vous des messages d'erreurs dans les logs d'erreur Apache ?
GestSup: 3.2.47 | Debian: 12 | Apache: 2.4.59 | MariaDB: 11.5.2 | PHP: 8.3.12 | https://doc.gestsup.fr/
Code : Tout sélectionner
tail -n 200 /var/log/nginx/error.logGestSup: 3.2.47 | Debian: 12 | Apache: 2.4.59 | MariaDB: 11.5.2 | PHP: 8.3.12 | https://doc.gestsup.fr/
Voila
Code : Tout sélectionner
login as: glpi
glpi@10.X.XXX.72's password:
Linux creweb 4.9.0-8-amd64 #1 SMP Debian 4.9.130-2 (2018-10-27) x86_64
The programs included with the Debian GNU/Linux system are free software;
the exact distribution terms for each program are described in the
individual files in /usr/share/doc/*/copyright.
Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Tue Nov 5 15:03:32 2019 from 10.XX.XXX.60
glpi@creweb:~$ tail -n 200 /var/log/nginx/error.log
tail: impossible d'ouvrir '/var/log/nginx/error.log' en lecture: Permission non accordée
glpi@creweb:~$ su
Mot de passe :
root@creweb:/home/glpi# tail -n 200 /var/log/nginx/error.log
2019/12/19 12:08:56 [error] 647#647: *94 FastCGI sent in stderr: "Primary script unknown" while reading response header from upstream, client: 10.X.XXXX.138, serv er: localhost, request: "GET /favicon.ico HTTP/1.1", upstream: "fastcgi://127.0. 0.1:9000", host: "gestsup"
2019/12/23 10:19:01 [error] 647#647: *12977 FastCGI sent in stderr: "PHP message : PHP Fatal error: Uncaught PHPMailer\PHPMailer\Exception: The following From a ddress failed: support.informatique@XXXXX.fr : MAIL FROM command failed,M essage submission rate for this client has exceeded the configured limit
,421,4.4.2SMTP server error: MAIL FROM command failed Detail: Message submission rate for this client has exceeded the configured limit
SMTP code: 421 Additional SMTP info: 4.4.2 in /var/www/html/gestsup/components/ PHPMailer/src/PHPMailer.php:1858
Stack trace:
#0 /var/www/html/gestsup/components/PHPMailer/src/PHPMailer.php(1589): PHPMailer \PHPMailer\PHPMailer->smtpSend('Date: Mon, 23 D...', '---- Repondre a...')
#1 /var/www/html/gestsup/components/PHPMailer/src/PHPMailer.php(1423): PHPMailer \PHPMailer\PHPMailer->postSend()
#2 /var/www/html/gestsup/core/mail.php(517): PHPMailer\PHPMailer\PHPMailer->send ()
#3 /var/www/html/gestsup/core/auto_mail.php(126): include('/var/www/html/g...')
#4 /var/www/html/gestsup/core/ticket.php(625): include('/var/www/html/g...')
#5 /" while reading upstream, client: 10.X.XXX.138, server: localhost, request: " POST /index.php?page=ticket&id=2034&userid=0&state=%25&viewid=&ticket=%25&techni cian=0&user=%25&sender_service=%25&category=%25&subcat=%25&asset=%25&title=%25&d ate_create=%25&priority=%25&criticality=%25&place=%25&service=%25&agency=%25&com panyview=&type=%25&company=%25&keywords=&view=&date_start=&date_end=&order=tstat es.number,tincidents.priority,tincidents.criticality,tincidents.date_create&way= DESC&cursor=0 HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "gestsup", referrer: "http://gestsup/index.php?page=ticket&id=2034&userid=0&state=%25&viewi d=&ticket=%25&technician=0&user=%25&sender_service=%25&category=%25&subcat=%25&a sset=%25&title=%25&date_create=%25&priority=%25&criticality=%25&place=%25&servic e=%25&agency=%25&companyview=&type=%25&company=%25&keywords=&view=&date_start=&d ate_end=&order=tstates.number,tincidents.priority,tincidents.criticality,tincide nt
2019/12/23 10:19:47 [error] 647#647: *12977 FastCGI sent in stderr: "PHP message : PHP Fatal error: Uncaught PHPMailer\PHPMailer\Exception: The following From a ddress failed: support.informatique@XXXXX.fr : MAIL FROM command failed,M essage submission rate for this client has exceeded the configured limit
,421,4.4.2SMTP server error: MAIL FROM command failed Detail: Message submission rate for this client has exceeded the configured limit
SMTP code: 421 Additional SMTP info: 4.4.2 in /var/www/html/gestsup/components/ PHPMailer/src/PHPMailer.php:1858
Stack trace:
#0 /var/www/html/gestsup/components/PHPMailer/src/PHPMailer.php(1589): PHPMailer \PHPMailer\PHPMailer->smtpSend('Date: Mon, 23 D...', '---- Repondre a...')
#1 /var/www/html/gestsup/components/PHPMailer/src/PHPMailer.php(1423): PHPMailer \PHPMailer\PHPMailer->postSend()
#2 /var/www/html/gestsup/core/mail.php(517): PHPMailer\PHPMailer\PHPMailer->send ()
#3 /var/www/html/gestsup/core/auto_mail.php(126): include('/var/www/html/g...')
#4 /var/www/html/gestsup/core/ticket.php(625): include('/var/www/html/g...')
#5 /" while reading upstream, client: 10.X.XXX.138, server: localhost, request: " POST /index.php?page=ticket&id=2037&userid=0&state=%25&viewid=&ticket=%25&techni cian=0&user=%25&sender_service=%25&category=%25&subcat=%25&asset=%25&title=%25&d ate_create=%25&priority=%25&criticality=%25&place=%25&service=%25&agency=%25&com panyview=&type=%25&company=%25&keywords=&view=&date_start=&date_end=&order=tstat es.number,tincidents.priority,tincidents.criticality,tincidents.date_create&way= DESC&cursor=0 HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "gestsup", referrer: "http://gestsup/index.php?page=ticket&id=2037&userid=0&state=%25&viewi d=&ticket=%25&technician=0&user=%25&sender_service=%25&category=%25&subcat=%25&a sset=%25&title=%25&date_create=%25&priority=%25&criticality=%25&place=%25&servic e=%25&agency=%25&companyview=&type=%25&company=%25&keywords=&view=&date_start=&d ate_end=&order=tstates.number,tincidents.priority,tincidents.criticality,tincide nt
2019/12/23 10:20:17 [error] 649#649: *13021 FastCGI sent in stderr: "PHP message : PHP Fatal error: Uncaught PHPMailer\PHPMailer\Exception: The following From a ddress failed: support.informatique@XXXX.fr : MAIL FROM command failed,M essage submission rate for this client has exceeded the configured limit
,421,4.4.2SMTP server error: MAIL FROM command failed Detail: Message submission rate for this client has exceeded the configured limit
SMTP code: 421 Additional SMTP info: 4.4.2 in /var/www/html/gestsup/components/ PHPMailer/src/PHPMailer.php:1858
Stack trace:
#0 /var/www/html/gestsup/components/PHPMailer/src/PHPMailer.php(1589): PHPMailer \PHPMailer\PHPMailer->smtpSend('Date: Mon, 23 D...', '\r\n\t\t\tLe ticket ...')
#1 /var/www/html/gestsup/components/PHPMailer/src/PHPMailer.php(1423): PHPMailer \PHPMailer\PHPMailer->postSend()
#2 /var/www/html/gestsup/core/message.php(63): PHPMailer\PHPMailer\PHPMailer->se nd()
#3 /var/www/html/gestsup/core/auto_mail.php(111): require('/var/www/html/g...')
#4 /var/www/html/gestsup/core/ticket.php(625): include('/var/www/html/g" while r eading upstream, client: 10.X.XXX.138, server: localhost, request: "POST /index.p hp?page=ticket&id=2032&userid=0&state=%25&viewid=&ticket=%25&technician=0&user=% 25&sender_service=%25&category=%25&subcat=%25&asset=%25&title=%25&date_create=%2 5&priority=%25&criticality=%25&place=%25&service=%25&agency=%25&companyview=&typ e=%25&company=%25&keywords=&view=&date_start=&date_end=&order=tstates.number,tin cidents.priority,tincidents.criticality,tincidents.date_create&way=DESC&cursor=0 HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "gestsup", referrer: "ht tp://gestsup/index.php?page=ticket&id=2032&userid=0&state=%25&viewid=&ticket=%25 &technician=0&user=%25&sender_service=%25&category=%25&subcat=%25&asset=%25&titl e=%25&date_create=%25&priority=%25&criticality=%25&place=%25&service=%25&agency= %25&companyview=&type=%25&company=%25&keywords=&view=&date_start=&date_end=&orde r=tstates.number,tincidents.priority,tincidents.criticality,tincidents.d
2019/12/23 10:21:08 [error] 649#649: *13021 FastCGI sent in stderr: "PHP message : PHP Fatal error: Uncaught PHPMailer\PHPMailer\Exception: The following From a ddress failed: support.informatique@XXXXXl.fr : MAIL FROM command failed,M essage submission rate for this client has exceeded the configured limit
,421,4.4.2SMTP server error: MAIL FROM command failed Detail: Message submission rate for this client has exceeded the configured limit
SMTP code: 421 Additional SMTP info: 4.4.2 in /var/www/html/gestsup/components/ PHPMailer/src/PHPMailer.php:1858
Stack trace:
#0 /var/www/html/gestsup/components/PHPMailer/src/PHPMailer.php(1589): PHPMailer \PHPMailer\PHPMailer->smtpSend('Date: Mon, 23 D...', '---- Repondre a...')
#1 /var/www/html/gestsup/components/PHPMailer/src/PHPMailer.php(1423): PHPMailer \PHPMailer\PHPMailer->postSend()
#2 /var/www/html/gestsup/core/mail.php(517): PHPMailer\PHPMailer\PHPMailer->send ()
#3 /var/www/html/gestsup/core/auto_mail.php(126): include('/var/www/html/g...')
#4 /var/www/html/gestsup/core/ticket.php(625): include('/var/www/html/g...')
#5 /" while reading upstream, client: 10.X.XXX.138, server: localhost, request: " POST /index.php?page=ticket&id=2030&userid=0&state=%25&viewid=&ticket=%25&techni cian=0&user=%25&sender_service=%25&category=%25&subcat=%25&asset=%25&title=%25&d ate_create=%25&priority=%25&criticality=%25&place=%25&service=%25&agency=%25&com panyview=&type=%25&company=%25&keywords=&view=&date_start=&date_end=&order=tstat es.number,tincidents.priority,tincidents.criticality,tincidents.date_create&way= DESC&cursor=0 HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "gestsup", referrer: "http://gestsup/index.php?page=ticket&id=2030&userid=0&state=%25&viewi d=&ticket=%25&technician=0&user=%25&sender_service=%25&category=%25&subcat=%25&a sset=%25&title=%25&date_create=%25&priority=%25&criticality=%25&place=%25&servic e=%25&agency=%25&companyview=&type=%25&company=%25&keywords=&view=&date_start=&d ate_end=&order=tstates.number,tincidents.priority,tincidents.criticality,tincide nt
root@creweb:/home/glpi# Linux creweb 4.9.0-8-amd64 #1 SMP Debian 4.9.130-2 (2018-10-27) x86_64
bash: Linux : commande introuvable
root@creweb:/home/glpi#
eroot@creweb:/home/glpi# The programs included with the Debian GNU/Linux system are free software;
bash: The : commande introuvable
root@creweb:/home/glpi# the exact distribution terms for each program are described in the
bash: the : commande introuvable
root@creweb:/home/glpi# individual files in /usr/share/doc/*/copyright.
GestSup : 3.1.47 | Debian: 9.8 | NGINX & MARIADB