[Résolu] problème d'envoi de mail

[digitweb]

Bonjour,

Lors de la création de tickets il n'y a pas d'envoi de mail automatique et quand on essaye d'en envoyer à partir d'un ticket existant non plus.

J'ai activé le débogage et j'ai les messages suivants :

SMTP SERVER:
2017-11-23 13:07:17 Connection: opening to SSL0.OVH.NET:587, timeout=300, options=array()
2017-11-23 13:07:17 Connection: opened
2017-11-23 13:07:17 SMTP INBOUND: "220 ssl0.ovh.net player798"
2017-11-23 13:07:17 SERVER -> CLIENT: 220 ssl0.ovh.net player798
2017-11-23 13:07:17 CLIENT -> SERVER: EHLO support-dw.fr
2017-11-23 13:07:17 SMTP INBOUND: "250-player798.ha.ovh.net"
2017-11-23 13:07:17 SMTP INBOUND: "250-SIZE 104850000"
2017-11-23 13:07:17 SMTP INBOUND: "250-STARTTLS"
2017-11-23 13:07:17 SMTP INBOUND: "250-AUTH PLAIN LOGIN"
2017-11-23 13:07:17 SMTP INBOUND: "250-AUTH=PLAIN LOGIN"
2017-11-23 13:07:17 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2017-11-23 13:07:17 SMTP INBOUND: "250 8BITMIME"
2017-11-23 13:07:17 SERVER -> CLIENT: 250-player798.ha.ovh.net250-SIZE 104850000250-STARTTLS250-AUTH PLAIN LOGIN250-AUTH=PLAIN LOGIN250-ENHANCEDSTATUSCODES250 8BITMIME
2017-11-23 13:07:17 CLIENT -> SERVER: STARTTLS
2017-11-23 13:07:17 SMTP INBOUND: "220 2.0.0 Ready to start TLS"
2017-11-23 13:07:17 SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
2017-11-23 13:07:17 CLIENT -> SERVER: EHLO support-dw.fr
2017-11-23 13:07:17 SMTP INBOUND: "250-player798.ha.ovh.net"
2017-11-23 13:07:17 SMTP INBOUND: "250-SIZE 104850000"
2017-11-23 13:07:17 SMTP INBOUND: "250-AUTH PLAIN LOGIN"
2017-11-23 13:07:17 SMTP INBOUND: "250-AUTH=PLAIN LOGIN"
2017-11-23 13:07:17 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2017-11-23 13:07:17 SMTP INBOUND: "250 8BITMIME"
2017-11-23 13:07:17 SERVER -> CLIENT: 250-player798.ha.ovh.net250-SIZE 104850000250-AUTH PLAIN LOGIN250-AUTH=PLAIN LOGIN250-ENHANCEDSTATUSCODES250 8BITMIME
2017-11-23 13:07:17 Auth method requested: UNKNOWN
2017-11-23 13:07:17 Auth methods available on the server: PLAIN,LOGIN
2017-11-23 13:07:17 Requested auth method not available:
2017-11-23 13:07:17 Auth method selected: LOGIN
2017-11-23 13:07:17 CLIENT -> SERVER: AUTH LOGIN
2017-11-23 13:07:17 SMTP INBOUND: "334 VXNlcm5hbWU6"
2017-11-23 13:07:17 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2017-11-23 13:07:17 CLIENT -> SERVER: dGVjaG5pcXVlQGRpZ2l0LXdlYi5mcg==
2017-11-23 13:07:17 SMTP INBOUND: "334 UGFzc3dvcmQ6"
2017-11-23 13:07:17 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2017-11-23 13:07:17 CLIENT -> SERVER: ZW1wbG9pNDk=
2017-11-23 13:07:19 SMTP INBOUND: "535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6"
2017-11-23 13:07:19 SERVER -> CLIENT: 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6
2017-11-23 13:07:19 SMTP ERROR: Password command failed: 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6
SMTP Error: Could not authenticate.
2017-11-23 13:07:19 CLIENT -> SERVER: QUIT
2017-11-23 13:07:19 SMTP INBOUND: "221 2.0.0 Bye"
2017-11-23 13:07:19 SERVER -> CLIENT: 221 2.0.0 Bye
2017-11-23 13:07:19 Connection: closed
SMTP Error: Could not authenticate.

Fatal error: Uncaught PHPMailer\PHPMailer\Exception: SMTP Error: Could not authenticate. in /home/supportdpf/www/digit-web/components/PHPMailer/src/PHPMailer.php:1895 Stack trace: #0 /home/supportdpf/www/digit-web/components/PHPMailer/src/PHPMailer.php(1709): PHPMailer\PHPMailer\PHPMailer->smtpConnect(Array) #1 /home/supportdpf/www/digit-web/components/PHPMailer/src/PHPMailer.php(1465): PHPMailer\PHPMailer\PHPMailer->smtpSend('Date: Thu, 23 N...', 'This is a multi...') #2 /home/supportdpf/www/digit-web/components/PHPMailer/src/PHPMailer.php(1307): PHPMailer\PHPMailer\PHPMailer->postSend() #3 /home/supportdpf/www/digit-web/core/mail.php(470): PHPMailer\PHPMailer\PHPMailer->send() #4 /home/supportdpf/www/digit-web/preview_mail.php(25): require('/home/supportdp...') #5 /home/supportdpf/www/digit-web/index.php(879): include('/home/supportdp...') #6 {main} thrown in /home/supportdpf/www/digit-web/components/PHPMailer/src/PHPMailer.php on line 1895

[Flox]

Bonjour,

Pouvez vous vérifier votre identifiant et mot de passe de messagerie.

Et nous donner le nom et la version de votre serveur de messagerie.

Cdt

[digitweb]

Bonjour,

Nous avons solutionné le soucis, c'était un problème lié à OVH.

merci de votre aide