PB mail notif observateur

[kboissier]

Bonjour,

Lorsque le demandeur reçoit une notification lors d'une modification d'un ticket, on voit bien l'observateur en copie du mail (avec son adresse mail correcte) que reçoit le demandeur, mais l'observateur ne reçoit pas de mail avec la notification.

En PJ une impression écran de mes paramètres Mail.

Screenshot_20210607-213550_Chrome.jpg (234.74 Kio) Vu 2899 fois

Merci de votre aide

[Flox]

Vous voyez l'observateur en copie dans le mail en lui même ? Si oui transmettre les entêtes de ce mail.

Cdt

[kboissier]

Oui je vois bien l'observateur en copie du mail reçu par le demandeur. Ci dessous, l'en-tête du mail reçu par le demandeur:

Received: from AM6PR02MB4486.eurprd02.prod.outlook.com (260320b:66::17)
by PR1PR02MB4860.eurprd02.prod.outlook.com with HTTPS; Mon, 7 Jun 2021
15:19:20 +0000
Authentication-Results: ******.fr; dkim=none (message not signed)
header.d=none;******.fr; dmarc=none action=none header.from=******.fr;
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Date: Mon, 7 Jun 2021 17:19:19 +0200
To: test6@******.fr
From: Tickets DSI <tickets@******.fr>
Cc: k.boissier@******.fr
Reply-To: tickets@******.fr
Subject: =?UTF-8?Q?Tickets_en_cours_de_r=C3=A9solution_pour_le_ticket_n=C2=B02326_:_test2?=
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[Flox]

Bonjour,

le blocage doit donc être au niveau du serveur de messagerie, car l'adresse apparait correctement en copie :

Code : Tout sélectionner

Cc: k.boissier@******.fr

Avez-vous vérifier dans les SPAM de cette adresse ?

Cdt

[kboissier]

PB résolu. Blocage au niveau du serveur mail.
Merci