[Corrigé 3.2.6] Impossible de répondre le ticket

gcrozat · mar. 20 oct. 2020 14:10

Nous avons déjà configurer le type du champ de la colonne "text", son type est bien longtext.

J'ai essayé de copier et coller l'image sur le nouveau ticket du gestsup, il apparait l'image avec interrogation.

Comme vous m'avez consigné, j'ai mis l'image et aussi le texte brute du message dans le MP.

En espérant de vous aider ?
Gilles

mar. 20 oct. 2020 14:15

Merci d'indiquer comment est intégré l'image :
1 - connecteur IMAP
2 - copier / coller
3 - via la fonction d'insertion d'image dans les zones textes.

Merci de transmettre en MP cette image source au format et non le code enregistré en base de données.

jeu. 22 oct. 2020 09:27

Bonjour,

J'ai bien reçu un mp mais sans l'image.
Si il s'agit d'un élément de résolution qui a été ajouté via le connecteur imap. Merci de transférer le mail sur l'adresse GestSup at free dot fr

Concernant le problème d'affichage vous pourrez tester le patch ci-joint

Cdt

gcrozat · ven. 23 oct. 2020 12:58

Je viens d'envoyer le contenu du mail à votre boite de lettre.

Sur votre dernière modification thread.php, il me convient pour l'affichage de messages.
J'ai supprime les images malformés dans chaque message du ticket 4063, je n'arrive ni rééditer ni répondre.
Je suppose que le problème persiste à cause du bug de l'enregistrement dans la base de donnée MySQL.

Je pense qu'on arrête de l'analyser parce qu'il m'apparait un problème rare, non ?

Merci bcp pour votre efficace.

Cdt.
Gilles.

mar. 27 oct. 2020 14:45

Bonjour,

sur le mail transmit je n'est pas de problème pour ajouter une réponse au ticket.

> Pouvez-vous me transmettre le mail d'origine avec l'image posant soucis ?

Cdt

gcrozat · lun. 2 nov. 2020 15:26

J'accompagne l'origine du mail brut ci dessous:

Egalement, je vous envoie une copié écran filmée, dans le MP, que j'ai essayé d'ajouter un message.

Code : Tout sélectionner

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class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p>&nbsp;</o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b>De&nbsp;:</b> frederique.moisson@ac-poitiers.fr &lt;jira@****.fr&gt; <br><b>Envoyé&nbsp;:</b> mardi 25 août 2020 11:52<br><b>À&nbsp;:</b> Assistance technique **** &lt;support@****.fr&gt;<br><b>Objet&nbsp;:</b> SDI-869 Notification d'attente de retour pour le ticket n°4063 : TR: Tr : Re : RE: Tr : PB appel entrant / AC Poitiers<o:p></o:p></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#999999'>—-—-—-— <o:p></o:p></span></p></div><div style='margin-bottom:22.5pt'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#999999'>Répondez au-dessus de cette ligne / Reply above this line <i>(english version follows)</i>. <o:p></o:p></span></p></div><div style='margin-bottom:22.5pt'><div><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'><a href="mailto:frederique.moisson@ac-poitiers.fr">frederique.moisson@ac-poitiers.fr</a> a commenté / <em><span style='font-family:"Segoe UI",sans-serif'><a href="mailto:frederique.moisson@ac-poitiers.fr"><span style='font-style:normal'>frederique.moisson@ac-poitiers.fr</span></a> commented</span></em> :<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Bonjour, j'ai relancé le Rectorat et j'attends leur réponse. Je reviens vers vous dès que j'ai les informations.<br>Bien cordialement.<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Le 25/08/2020 à 11:40, Support Ivès a écrit&nbsp;:<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Bonjour, <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Je me permets de vous relancer sur cette problématique, avez-vous ouvert le port 5060 en TCP en entrée? Cordialement, <o:p></o:p></span></p><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='margin-left:1.5pt;border-collapse:collapse'><tr><td width=0 style='width:.3pt;border:solid #CCCCCC 1.0pt;padding:2.25pt 3.0pt 2.25pt 3.0pt'><p class=MsoNormal style='mso-margin-top-alt:3.75pt;margin-right:0cm;margin-bottom:3.75pt;margin-left:0cm'><span style='color:black'>Sandrine</span><span style='color:#575757'> Equipe Support</span> <a href="http://www.****.fr/" target="_blank"><span style='color:#5158DA'>****.fr</span></a> <span class=nobr><a href="mailto:support@****.fr" target="_blank"><span style='color:#575757'>support@****.fr</span><sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_1" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span> <span style='color:#575757'>33 9 80 0 8 33 40 &lt;<a href="tel:33%209%0b80%200%208%2033%2040">tel:33 9<br>80 0 8 33 40</a>&gt;</span> <br><a href="http://jira.****.fr:8080/servicedesk/customershim/secure/attachment/51728/51728_bohbgofmegcpejfc.png?fromIssue=49516" title="&quot;bohbgofmegcpejfc.png&quot; " id="51728_thumb"><span style='text-decoration:none'><img border=0 width=14 height=14 style='width:.15in;height:.15in' id="Image_x0020_2" src="cid:jira-generated-image-static-1b518ffa-ddf3-4f59-9b7c-a39fe91d3a14"></span></a><span style='color:#DA2F83'>Click to call me</span> &lt;[]&gt; <o:p></o:p></p></td></tr></table></div><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Le 22/07/2020 à 10:01, Mickael GUERIN a écrit&nbsp;:<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#212121'>Bonjour Madame,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#212121'>Actuellement, le rectorat ainsi que le lycée Victor Hugo sont fermés jusqu'au 24 août. Je suis sur site le lundi 24 août si besoin. La gestionnaire est en copie de se mail pour relancer le rectorat.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#212121'>Cordialement</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Get <a href="https://aka.ms/ghei36" target="_blank">Outlook for Android</a> <o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'><hr size=2 width="100%" align=center></span></div><p><b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>De&nbsp;:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> Support Ivès <span class=nobr><a href="mailto:support@****.fr" target="_blank">&lt;support@****.fr&gt;<sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_4" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span><br><b>Envoyé&nbsp;:</b> mardi 21 juillet 2020 12:07<br><b>À&nbsp;:</b> Mickael GUERIN<br><b>Cc&nbsp;:</b> <span class=nobr><a href="mailto:support@****.fr" target="_blank">support@****.fr<sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_5" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span>; Frédérique MOISSON; <span class=nobr><a href="mailto:christophe.couteau1@ac-poitiers.fr" target="_blank">christophe.couteau1@ac-poitiers.fr<sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_6" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span><br><b>Objet&nbsp;:</b> Re: Re : Re: Re : Re: Re : Re: Tr : Re : Notification d'attente de retour pour le ticket n°4063 : <a href="http://jira.****.fr:8080/servicedesk/customer/portal/33/SDI-869" title="Notification d'attente de retour  pour le ticket n°4063 : TR: Tr : Re : RE: Tr : PB appel entrant / AC Poitiers">SDI-869</a> - TR: Tr : Re : RE: Tr : PB appel entrant / AC Poitiers<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Bonjour, <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Je me permets de vous relancer sur cette problématique, avez-vous ouvert le port 5060 en TCP en entrée? Cordialement, <o:p></o:p></span></p><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='margin-left:1.5pt;border-collapse:collapse'><tr><td width=0 style='width:.3pt;border:solid #CCCCCC 1.0pt;padding:2.25pt 3.0pt 2.25pt 3.0pt'><p class=MsoNormal style='mso-margin-top-alt:3.75pt;margin-right:0cm;margin-bottom:3.75pt;margin-left:0cm'><span style='color:black'>Sandrine</span><span style='color:#575757'> Equipe Support</span> <a href="http://www.****.fr/" target="_blank"><span style='color:#5158DA'>****.fr</span></a> <span class=nobr><a href="mailto:support@****.fr" target="_blank"><span style='color:#575757'>support@****.fr</span><sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_7" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span> <span style='color:#575757'>33 9 80 0 8 33 40 &lt;<a href="tel:33%209%2080%200%208%0b33%2040">tel:33 9 80 0 8<br>33 40</a>&gt;</span> <br><a href="http://jira.****.fr:8080/servicedesk/customershim/secure/attachment/49227/49227_nfehbnnjmoegdpoh.png?fromIssue=49516" title="&quot;nfehbnnjmoegdpoh.png&quot; " id="49227_thumb"><span style='text-decoration:none'><img border=0 width=14 height=14 style='width:.15in;height:.15in' id="Image_x0020_8" src="cid:jira-generated-image-static-1b518ffa-ddf3-4f59-9b7c-a39fe91d3a14"></span></a><span style='color:#DA2F83'>Click to call me</span> &lt;[]&gt; <o:p></o:p></p></td></tr></table></div><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Le 10/07/2020 à 09:19, Support Ivès a écrit&nbsp;:<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Bonjour, <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Je me permets de vous relancer sur cette problématique, avez-vous ouvert le port 5060 en TCP en entrée? <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Cordialement, <o:p></o:p></span></p><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='margin-left:1.5pt;border-collapse:collapse'><tr><td width=0 style='width:.3pt;border:solid #CCCCCC 1.0pt;padding:2.25pt 3.0pt 2.25pt 3.0pt'><p class=MsoNormal style='mso-margin-top-alt:3.75pt;margin-right:0cm;margin-bottom:3.75pt;margin-left:0cm'><span style='color:black'>Sandrine</span><span style='color:#575757'> Equipe Support</span> <a href="http://www.****.fr/" target="_blank"><span style='color:#5158DA'>****.fr</span></a> <span class=nobr><a href="mailto:support@****.fr" target="_blank"><span style='color:#575757'>support@****.fr</span><sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_9" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span> <span style='color:#575757'>33 9 80 0 8 33 40 &lt;<a href="tel:33%209%2080%200%0b8%2033%2040">tel:33 9 80 0<br>8 33 40</a>&gt;</span> <br><a href="http://jira.****.fr:8080/servicedesk/customershim/secure/attachment/49228/49228_pmbkgmbifcffifcb.png?fromIssue=49516" title="&quot;pmbkgmbifcffifcb.png&quot; " id="49228_thumb"><span style='text-decoration:none'><img border=0 width=14 height=14 style='width:.15in;height:.15in' id="Image_x0020_10" src="cid:jira-generated-image-static-1b518ffa-ddf3-4f59-9b7c-a39fe91d3a14"></span></a><span style='color:#DA2F83'>Click to call me</span> &lt;[]&gt; <o:p></o:p></p></td></tr></table></div><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Le 03/07/2020 à 10:38, Support Ivès a écrit&nbsp;:<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Bonjour, <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Merci pour votre retour, le port 5060 en TCP ne doit pas etre filtré en sortie mais aussi en entrée. <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Pourriez-vous faire le nécessaire en entrée?. <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Cordialement <o:p></o:p></span></p><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='margin-left:1.5pt;border-collapse:collapse'><tr><td width=0 style='width:.3pt;border:solid #CCCCCC 1.0pt;padding:2.25pt 3.0pt 2.25pt 3.0pt'><p class=MsoNormal style='mso-margin-top-alt:3.75pt;margin-right:0cm;margin-bottom:3.75pt;margin-left:0cm'><span style='color:black'>Sandrine</span><span style='color:#575757'> Equipe Support</span> <a href="http://www.****.fr/" target="_blank"><span style='color:#5158DA'>****.fr</span></a> <span class=nobr><a href="mailto:support@****.fr" target="_blank"><span style='color:#575757'>support@****.fr</span><sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_11" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span> <span style='color:#575757'>33 9 80 0 8 33 40 &lt;<a href="tel:33%209%2080%0b0%208%2033%2040">tel:33 9 80<br>0 8 33 40</a>&gt;</span> <br><a href="http://jira.****.fr:8080/servicedesk/customershim/secure/attachment/49229/49229_cifhdlmphobpledj.png?fromIssue=49516" title="&quot;cifhdlmphobpledj.png&quot; " id="49229_thumb"><span style='text-decoration:none'><img border=0 width=14 height=14 style='width:.15in;height:.15in' id="Image_x0020_12" src="cid:jira-generated-image-static-1b518ffa-ddf3-4f59-9b7c-a39fe91d3a14"></span></a><span style='color:#DA2F83'>Click to call me</span> &lt;[]&gt; <o:p></o:p></p></td></tr></table></div><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Le 02/07/2020 à 14:56, Mickael GUERIN a écrit&nbsp;:<o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Bonjour, <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Je vous confirme que le port TCP 5060 est bien ouvert en sortie depuis le réseau de notre établissement. <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Bien cordialement. <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1F497D'>&nbsp;</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#1F497D'>&nbsp;</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> <o:p></o:p></span></p><p><b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>De&nbsp;:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> Support Ivès <span class=nobr><a href="mailto:support@****.fr]" target="_blank">[mailto:support@****.fr<sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_13" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span> <br><b>Envoyé&nbsp;:</b> mardi 30 juin 2020 16:54<br><b>À&nbsp;:</b> <span class=nobr><a href="mailto:Christophe.Couteau1@ac-poitiers.fr" target="_blank">Christophe.Couteau1@ac-poitiers.fr<sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_14" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span>; Mickael GUERIN <span class=nobr><a href="mailto:mickael.guerin@nouvelle-aquitaine.fr" target="_blank">&lt;mickael.guerin@nouvelle-aquitaine.fr&gt;<sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_15" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span><br><b>Cc&nbsp;:</b> <span class=nobr><a href="mailto:support@****.fr" target="_blank">support@****.fr<sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_16" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span><br><b>Objet&nbsp;:</b> Re: Re : Re: Re : Re: Re : Re: Tr : Re : Notification d'attente de retour pour le ticket n°4063 : <a href="http://jira.****.fr:8080/servicedesk/customer/portal/33/SDI-869" title="Notification d'attente de retour  pour le ticket n°4063 : TR: Tr : Re : RE: Tr : PB appel entrant / AC Poitiers">SDI-869</a> - TR: Tr : Re : RE: Tr : PB appel entrant / AC Poitiers <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>&nbsp; <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Bonjour, <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Suite à une&nbsp; première analyse, pourriez-vous de vérifier que ces paquets SIP sur le port 5060 en TCP ne sont pas filtrés par leur Firewall ? <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Cordialement, <o:p></o:p></span></p><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='margin-left:1.5pt;border-collapse:collapse'><tr><td width=0 style='width:.3pt;border:solid #CCCCCC 1.0pt;padding:2.25pt 3.0pt 2.25pt 3.0pt'><p class=MsoNormal style='mso-margin-top-alt:3.75pt;margin-right:0cm;margin-bottom:3.75pt;margin-left:0cm'><span style='color:black'><br>Sandrine</span><span style='color:#575757'> <br>Equipe Support</span><o:p></o:p></p></td></tr></table></div><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'><a href="http://www.****.fr/" target="_blank"><span style='color:#5158DA'>****.fr</span></a> <o:p></o:p></span></p><p><span class=nobr><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'><a href="mailto:support@****.fr" target="_blank"><span style='color:#575757'>support@****.fr</span><sup><span style='text-decoration:none'><img border=0 width=13 height=12 style='width:.1333in;height:.125in' id="Image_x0020_17" src="cid:jira-generated-image-static-mail_small-11085334-e0d6-4d45-a396-f868fd2d526e"></span></sup></a></span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#575757'>33 9 80 0 8 33 40 &lt;<a href="tel:33%209%2080%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%200%208%2033%2040">tel:33%209%2080%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%200%208%2033%2040</a>&gt;</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> <o:p></o:p></span></p><p><a href="http://jira.****.fr:8080/servicedesk/customershim/secure/attachment/47300/47300_image001.png?fromIssue=49516" title="&quot;image001.png&quot; " id="47300_thumb"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;text-decoration:none'><img border=0 width=14 height=14 style='width:.15in;height:.15in' id="Image_x0020_18" src="cid:jira-generated-image-static-1b518ffa-ddf3-4f59-9b7c-a39fe91d3a14"></span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#DA2F83'>Click to call me</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> &nbsp; | <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Le 29/06/2020 à 10:03, Support Ivès a écrit&nbsp;: <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Bonjour, <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Pourriez-vous me fournir un nouveau mot de passe en relançant Teamviewer? <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Cordialement, <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Le 29/06/2020 à 09:02, Couteau Christophe a écrit&nbsp;: <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Bonjour, <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Voici les codes pour votre connexion de ce lundi à 10h. <o:p></o:p></span></p><p><span class=error><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Unable to render embedded object: File (image/png;base64,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) not found.</span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'> <o:p></o:p></span></p><p><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'>Cordialement.<o:p></o:p></span></p><p><a href="http://jira.****.fr:8080/servicedesk/customershim/secure/attachment/51729/51729_nfehbnnjmoegdpoh-2.png?fromIssue=49516" title="&quot;nfehbnnjmoegdpoh-2.png&quot; " id="51729_thumb"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;text-decoration:none'><img border=0 width=14 height=14 style='width:.15in;height:.15in' id="Image_x0020_19" src="cid:jira-generated-image-static-1b518ffa-ddf3-4f59-9b7c-a39fe91d3a14"></span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'><o:p></o:p></span></p><p><a href="http://jira.****.fr:8080/servicedesk/customershim/secure/attachment/51730/51730_pmbkgmbifcffifcb-2.png?fromIssue=49516" title="&quot;pmbkgmbifcffifcb-2.png&quot; " id="51730_thumb"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;text-decoration:none'><img border=0 width=14 height=14 style='width:.15in;height:.15in' id="Image_x0020_20" src="cid:jira-generated-image-static-1b518ffa-ddf3-4f59-9b7c-a39fe91d3a14"></span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'><o:p></o:p></span></p><p><a href="http://jira.****.fr:8080/servicedesk/customershim/secure/attachment/51731/51731_cifhdlmphobpledj-2.png?fromIssue=49516" title="&quot;cifhdlmphobpledj-2.png&quot; " id="51731_thumb"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;text-decoration:none'><img border=0 width=14 height=14 style='width:.15in;height:.15in' id="Image_x0020_21" src="cid:jira-generated-image-static-1b518ffa-ddf3-4f59-9b7c-a39fe91d3a14"></span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'><o:p></o:p></span></p><p><a href="http://jira.****.fr:8080/servicedesk/customershim/secure/attachment/51732/51732_image001-5.png?fromIssue=49516" title="&quot;image001-5.png&quot; " id="51732_thumb"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;text-decoration:none'><img border=0 width=14 height=14 style='width:.15in;height:.15in' id="Image_x0020_22" src="cid:jira-generated-image-static-1b518ffa-ddf3-4f59-9b7c-a39fe91d3a14"></span></a><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#172B4D'><o:p></o:p></span></p></div></div><p class=jsd-request-sharedwith><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#7A869A'>Ceci est partagé avec ****, <a href="mailto:support@****.fr">support@****.fr</a>, Vincent ****, et <a href="mailto:contact@****.fr">contact@****.fr</a> /<br><i>This is shared with ****, <a href="mailto:support@****.fr">support@****.fr</a>, Vincent ****, et <a href="mailto:contact@****.fr">contact@****.fr</a>.</i> <o:p></o:p></span></p><div id=signature><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=500 style='width:375.0pt;border-collapse:collapse'><tr><td valign=top style='padding:0cm 0cm 0cm 131.25pt'><div id=nom><p class=MsoNormal><span style='font-size:10.5pt;color:black;letter-spacing:-.15pt'>Team Support <o:p></o:p></span></p></div><div id=web><p class=MsoNormal><span style='font-size:9.0pt;color:#575757;letter-spacing:-.25pt'><a href="http://www.****.fr/"><span style='text-decoration:none'>****.fr</span></a> <o:p></o:p></span></p></div><div id=addr1><p class=MsoNormal><span style='font-size:9.0pt;color:#575757;letter-spacing:-.2pt'>1080 Chemin de la Croix Verte, Hall C <o:p></o:p></span></p></div><div id=addr2><p class=MsoNormal><span style='font-size:9.0pt;color:#575757;letter-spacing:-.25pt'>38330 Montbonnot Saint Martin - FRANCE <o:p></o:p></span></p></div><div id=tel><p class=MsoNormal><span style='font-size:9.0pt;color:#575757;letter-spacing:-.25pt'><a href="tel:+33%209%2080%2008%2033%2040"><span style='color:#575757;text-decoration:none'>+33 9 80 08 33 40</span></a> <o:p></o:p></span></p></div><div id=email><p class=MsoNormal><span style='font-size:9.0pt;color:#575757;letter-spacing:-.25pt'><a href="mailto:support@****.fr"><span style='color:#575757;text-decoration:none'>support@****.fr</span></a> <o:p></o:p></span></p></div></td></tr></table></div><p class=MsoNormal><o:p>&nbsp;</o:p></p></div></div></body></html>

Gilles.

lun. 2 nov. 2020 15:46

Bonjour,

Un dump de votre base de données pour avancé sur votre problème vous pouvez me transmettre un lien en MP.

Cdt

gcrozat · mer. 4 nov. 2020 09:01

Souhaitez-vous que je vous envoie tous les tables de base, il y a compris les listes de nom d'utilisateurs et leur mot de passe pour accéder à GestSup ?
Merci d'avance.
Gilles

mer. 4 nov. 2020 09:11

Bonjour,

Le problème est liée au contenu du ticket, l'un des éléments de résolution, semble poser problème.
Afin de régler le problème il est nécessaire que je récupère le contenu de ce ticket en MP, ou que vous reproduisiez le problème sur la webdemo.

Vous pouvez me transmettre en MP uniquement la table tthreads de la base de données.

A noter : la base de données ne contient aucun mot de passe.

Cdt

mer. 4 nov. 2020 12:26

J'arrive a reproduire le problème avec le contenu de votre ticket.

L'analyse est en cours.

Cdt