depuis la mise à jour en version 3.1.34 (depuis 3.1.33), les mails de notifications ne partent plus (ni manuellement) et en outre le retour à la liste des tickets ne se fait plus après un un appui sur les boutons "enregistrer et quitter " ou "enregistrer" , la page reste blanche après un chargement d'environ 30 secondes.
Nous avons essayé d'enlever la vérification SSL mais l’erreur perdure.
voici le retour du mode debug :
Code : Tout sélectionner
DEBUG MODE:
VAR: save= post_modify= post_quit=quit post_mail= post_upload= post_send= post_action= get_action='' post_category=3 post_subcat= post_technician=12 globalrow_technician=12 post_u_service=0 globalrow_u_service=0 post_u_agency= globalrow_u_agency=0 post_asset_id= globalrow[asset_id]=0 post_sender_service=31 globalrow_sender_service=31 post_priority=5
QUERY:
UPDATE tincidents SET user='546', type='1', u_group='', u_service='0', u_agency='', sender_service='31', technician='12', t_group='', title=test, description= test , date_create='2018-10-18 15:22:54', date_hope='', date_res='2018-10-18 15:27:24', priority='5', criticality='', state='3', time='10', time_hope='5', category='3', subcat='', techread='1', techread_date='2018-10-18 15:27:24', place='0', asset_id='', start_availability='', end_availability='', availability_planned='' WHERE id LIKE '1234'
AUTO MAIL SENDER: user detected
AUTO MAIL VAR: SESSION[profile_id]=0 mail_auto_user_modify=1 _POST[resolution]= _POST[private]=
AUTO MAIL DETECT: FROM tech TO user (Reason: mail_auto enable, and open detect by technician.)
SMTP SERVER:
2018-10-18 13:27:24 Connection: opening to serveur.de.mail:587, timeout=300, options=array ( 'ssl' => array ( 'verify_peer' => false, 'verify_peer_name' => false, 'allow_self_signed' => true, ),)
2018-10-18 13:27:45 Connection failed. Error #2: stream_socket_client(): [D:\www\support\components\PHPMailer\src\SMTP.php line 326]
2018-10-18 13:27:45
2018-10-18 13:27:45 Connection: opening to serveur.de.mail:587, timeout=300, options=array()
2018-10-18 13:28:06 Connection failed. Error #2: stream_socket_client(): [D:\www\support\components\PHPMailer\src\SMTP.php line 326]
2018-10-18 13:28:06
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
( ! ) Fatal error: Uncaught exception 'PHPMailer\PHPMailer\Exception' with message 'SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting' in D:\www\support\components\PHPMailer\src\PHPMailer.php on line 1726
( ! ) PHPMailer\PHPMailer\Exception: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting in D:\www\support\components\PHPMailer\src\PHPMailer.php on line 1726
Call Stack
# Time Memory Function Location
1 0.0156 684352 {main}( ) ..\index.php:0
2 0.0624 1821328 include( 'D:\www\support\ticket.php' ) ..\index.php:900
3 0.0624 2227032 include( 'D:\www\support\core\ticket.php' ) ..\ticket.php:88
4 0.0936 2377080 include( 'D:\www\support\core\auto_mail.php' ) ..\ticket.php:592
5 0.0936 2597048 include( 'D:\www\support\core\mail.php' ) ..\auto_mail.php:66
6 21.1544 3830352 PHPMailer\PHPMailer\PHPMailer->send( ) ..\mail.php:540