Forum GestSup

Bonjour,

J'ai un soucis depuis peu, depuis la màj en 3.2.47.
Dès que j'ouvre un ticket ou dès que je le met à jour cela est plus long que d'habitude.
D'ou cela pourrait provenir ?

De plus dès que je clique sur système, cela bloque l'intégralité de getsup et plus possible de naviguer (obliger de redémarrer la vm).
Merci pour votre aide

Bonjour,

Pouvez-vous transmettre les logs d'erreurs apache ?

Cdt

comment faire svp

Le fichier de trouve dans /var/log/apache2/error.log

voila :
root@tech:/var/log/apache2# cat error.log
[Fri Mar 22 00:00:02.239855 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 00:00:02.241190 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 00:00:02.241206 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 00:06:31.365789 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 00:06:31.396204 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 00:06:31.414139 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 00:06:31.414914 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 00:06:31.414925 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 00:06:46.327503 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 00:06:46.360473 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 00:06:46.388479 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 00:06:46.389761 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 00:06:46.389779 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 03:45:36.128940 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 03:45:36.159076 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 03:45:36.176618 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 03:45:36.177460 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 03:45:36.177503 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 22 03:45:51.121500 2024] [mpm_prefork:notice] [pid 751] AH00171: Graceful restart requested, doing restart
[Fri Mar 22 03:45:51.150101 2024] [core:error] [pid 751] (EAI 2)Name or service not known: AH00547: Could not resolve host name _default_443: -- ignoring!
[Fri Mar 22 03:45:51.178327 2024] [ssl:warn] [pid 751] AH01909: bogus_host_without_forward_dns:443:0 server certificate does NOT include an ID which matches the server name
[Fri Mar 22 03:45:51.179528 2024] [mpm_prefork:notice] [pid 751] AH00163: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Mar 22 03:45:51.179544 2024] [core:notice] [pid 751] AH00094: Command line: '/usr/sbin/apache2'

Avec le mode débug de l'application avez vous des messages d'erreur ?

Cdt

sur un ticket en mode debug :

DEBUG MODE : (To disable go to Administration > Parameters > General, and uncheck debug)
VAR: post_observer= post_observer1= post_observer2= post_observer3= ticket_observer=0 save= post_modify= post_quit= post_mail= post_upload= post_send= post_action= get_action= post_category= post_subcat= post_technician= globalrow_technician=8 post_u_service= globalrow_u_service=0 post_u_agency= globalrow_u_agency=0 post_asset_id= globalrow[asset_id]=0 post_sender_service= globalrow_sender_service=0 post_priority= post_title= post_date_hope= post_type=

Pouvez-vous désactiver les mails automatiques et indiquer si cela est plus rapide ?

Cdt