Forum GestSup

Bonjour,

Je me retrouve dans l'impossibilité de faire fonctionner le connecteur SMTP Xoauth2 Azure alors que l'IMAP xoauth2 Azure fonctionne parfaitement bien.

procédure suivi point par point, voici le retour log :

2023-01-26 12:19:21 Connection: opening to smtp.office365.com:587, timeout=5, options=array ( 'ssl' => array ( 'verify_peer' => false, 'verify_peer_name' => false, 'allow_self_signed' => true, ),)
2023-01-26 12:19:21 Connection: opened
2023-01-26 12:19:21 SMTP INBOUND: "220 FR3P281CA0098.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 26 Jan 2023 12:19:21 +0000"
2023-01-26 12:19:21 SERVER -> CLIENT: 220 FR3P281CA0098.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 26 Jan 2023 12:19:21 +0000
2023-01-26 12:19:21 CLIENT -> SERVER: EHLO hotline-helpdesk.support.ada.fr
2023-01-26 12:19:21 SMTP INBOUND: "250-FR3P281CA0098.outlook.office365.com Hello [91.121.33.213]"
2023-01-26 12:19:21 SMTP INBOUND: "250-SIZE 157286400"
2023-01-26 12:19:21 SMTP INBOUND: "250-PIPELINING"
2023-01-26 12:19:21 SMTP INBOUND: "250-DSN"
2023-01-26 12:19:21 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2023-01-26 12:19:21 SMTP INBOUND: "250-STARTTLS"
2023-01-26 12:19:21 SMTP INBOUND: "250-8BITMIME"
2023-01-26 12:19:21 SMTP INBOUND: "250-BINARYMIME"
2023-01-26 12:19:21 SMTP INBOUND: "250-CHUNKING"
2023-01-26 12:19:21 SMTP INBOUND: "250 SMTPUTF8"
2023-01-26 12:19:21 SERVER -> CLIENT: 250-FR3P281CA0098.outlook.office365.com Hello [91.121.33.213]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-STARTTLS250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8
2023-01-26 12:19:21 CLIENT -> SERVER: STARTTLS
2023-01-26 12:19:21 SMTP INBOUND: "220 2.0.0 SMTP server ready"
2023-01-26 12:19:21 SERVER -> CLIENT: 220 2.0.0 SMTP server ready
2023-01-26 12:19:21 CLIENT -> SERVER: EHLO hotline-helpdesk.support.ada.fr
2023-01-26 12:19:21 SMTP INBOUND: "250-FR3P281CA0098.outlook.office365.com Hello [91.121.33.213]"
2023-01-26 12:19:21 SMTP INBOUND: "250-SIZE 157286400"
2023-01-26 12:19:21 SMTP INBOUND: "250-PIPELINING"
2023-01-26 12:19:21 SMTP INBOUND: "250-DSN"
2023-01-26 12:19:21 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2023-01-26 12:19:21 SMTP INBOUND: "250-AUTH LOGIN XOAUTH2"
2023-01-26 12:19:21 SMTP INBOUND: "250-8BITMIME"
2023-01-26 12:19:21 SMTP INBOUND: "250-BINARYMIME"
2023-01-26 12:19:21 SMTP INBOUND: "250-CHUNKING"
2023-01-26 12:19:21 SMTP INBOUND: "250 SMTPUTF8"
2023-01-26 12:19:21 SERVER -> CLIENT: 250-FR3P281CA0098.outlook.office365.com Hello [91.121.33.213]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-AUTH LOGIN XOAUTH2250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8
2023-01-26 12:19:21 Auth method requested: XOAUTH2
2023-01-26 12:19:21 Auth methods available on the server: LOGIN,XOAUTH2
2023-01-26 12:19:21 CLIENT -> SERVER: AUTH XOAUTH2 "SECRETICI"
2023-01-26 12:19:26 SMTP -> get_lines(): select timed-out in (5 sec)
2023-01-26 12:19:26 SERVER -> CLIENT:
2023-01-26 12:19:26 SMTP ERROR: AUTH command failed:
SMTP Error: Could not authenticate.
2023-01-26 12:19:26 CLIENT -> SERVER: QUIT
2023-01-26 12:19:28 SMTP INBOUND: "535 5.7.3 Authentication unsuccessful [FR3P281CA0098.DEUP281.PROD.OUTLOOK.COM 2023-01-26T12:19:28.710Z 08DAFF0E3EB8F3A8]"
2023-01-26 12:19:28 SERVER -> CLIENT: 535 5.7.3 Authentication unsuccessful [FR3P281CA0098.DEUP281.PROD.OUTLOOK.COM 2023-01-26T12:19:28.710Z 08DAFF0E3EB8F3A8]
2023-01-26 12:19:28 SMTP ERROR: QUIT command failed: 535 5.7.3 Authentication unsuccessful [FR3P281CA0098.DEUP281.PROD.OUTLOOK.COM 2023-01-26T12:19:28.710Z 08DAFF0E3EB8F3A8]
2023-01-26 12:19:28 Connection: closed
2023-01-26 12:19:28 Connection: opening to smtp.office365.com:587, timeout=5, options=array()
2023-01-26 12:19:28 Connection: opened
2023-01-26 12:19:28 SMTP INBOUND: "220 FR0P281CA0102.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 26 Jan 2023 12:19:28 +0000"
2023-01-26 12:19:28 SERVER -> CLIENT: 220 FR0P281CA0102.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 26 Jan 2023 12:19:28 +0000
2023-01-26 12:19:28 CLIENT -> SERVER: EHLO hotline-helpdesk.support.ada.fr
2023-01-26 12:19:28 SMTP INBOUND: "250-FR0P281CA0102.outlook.office365.com Hello [91.121.33.213]"
2023-01-26 12:19:28 SMTP INBOUND: "250-SIZE 157286400"
2023-01-26 12:19:28 SMTP INBOUND: "250-PIPELINING"
2023-01-26 12:19:28 SMTP INBOUND: "250-DSN"
2023-01-26 12:19:28 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2023-01-26 12:19:28 SMTP INBOUND: "250-STARTTLS"
2023-01-26 12:19:28 SMTP INBOUND: "250-8BITMIME"
2023-01-26 12:19:28 SMTP INBOUND: "250-BINARYMIME"
2023-01-26 12:19:28 SMTP INBOUND: "250-CHUNKING"
2023-01-26 12:19:28 SMTP INBOUND: "250 SMTPUTF8"
2023-01-26 12:19:28 SERVER -> CLIENT: 250-FR0P281CA0102.outlook.office365.com Hello [91.121.33.213]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-STARTTLS250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8
2023-01-26 12:19:28 CLIENT -> SERVER: STARTTLS
2023-01-26 12:19:28 SMTP INBOUND: "220 2.0.0 SMTP server ready"
2023-01-26 12:19:28 SERVER -> CLIENT: 220 2.0.0 SMTP server ready
2023-01-26 12:19:28 CLIENT -> SERVER: EHLO hotline-helpdesk.support.ada.fr
2023-01-26 12:19:28 SMTP INBOUND: "250-FR0P281CA0102.outlook.office365.com Hello [91.121.33.213]"
2023-01-26 12:19:28 SMTP INBOUND: "250-SIZE 157286400"
2023-01-26 12:19:28 SMTP INBOUND: "250-PIPELINING"
2023-01-26 12:19:28 SMTP INBOUND: "250-DSN"
2023-01-26 12:19:28 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2023-01-26 12:19:28 SMTP INBOUND: "250-AUTH LOGIN XOAUTH2"
2023-01-26 12:19:28 SMTP INBOUND: "250-8BITMIME"
2023-01-26 12:19:28 SMTP INBOUND: "250-BINARYMIME"
2023-01-26 12:19:28 SMTP INBOUND: "250-CHUNKING"
2023-01-26 12:19:28 SMTP INBOUND: "250 SMTPUTF8"
2023-01-26 12:19:28 SERVER -> CLIENT: 250-FR0P281CA0102.outlook.office365.com Hello [91.121.33.213]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-AUTH LOGIN XOAUTH2250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8
2023-01-26 12:19:28 Auth method requested: XOAUTH2
2023-01-26 12:19:28 Auth methods available on the server: LOGIN,XOAUTH2
2023-01-26 12:19:28 CLIENT -> SERVER: AUTH XOAUTH2 "SECRETICI"
2023-01-26 12:19:33 SMTP -> get_lines(): select timed-out in (5 sec)
2023-01-26 12:19:33 SERVER -> CLIENT:
2023-01-26 12:19:33 SMTP ERROR: AUTH command failed:
SMTP Error: Could not authenticate.
2023-01-26 12:19:33 CLIENT -> SERVER: QUIT
2023-01-26 12:19:35 SMTP INBOUND: "535 5.7.3 Authentication unsuccessful [FR0P281CA0102.DEUP281.PROD.OUTLOOK.COM 2023-01-26T12:19:35.213Z 08DAFEF06252ED65]"
2023-01-26 12:19:35 SERVER -> CLIENT: 535 5.7.3 Authentication unsuccessful [FR0P281CA0102.DEUP281.PROD.OUTLOOK.COM 2023-01-26T12:19:35.213Z 08DAFEF06252ED65]
2023-01-26 12:19:35 SMTP ERROR: QUIT command failed: 535 5.7.3 Authentication unsuccessful [FR0P281CA0102.DEUP281.PROD.OUTLOOK.COM 2023-01-26T12:19:35.213Z 08DAFEF06252ED65]
2023-01-26 12:19:35 Connection: closed

Bonjour,

pouvez transmettre une impression écran du connecteur SMTP et essayer de regénérer le token en vérifiant que le compte Microsoft connecté au navigateur est bien celui associé à l'adresse configurée sur le connecteur.

Cdt

Voici le connecteur en PJ et les boites mails correspondent.

Cordialement,
Darren

Pourrez-vous activer la vérification SSL puis valider et tester le connecteur.
Merci de transmettre également une impression écran de votre page système.

Cdt

Avec SSL activé :

2023-01-26 12:44:17 Connection: opening to smtp.office365.com:587, timeout=5, options=array()
2023-01-26 12:44:17 Connection: opened
2023-01-26 12:44:17 SMTP INBOUND: "220 FR3P281CA0098.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 26 Jan 2023 12:44:16 +0000"
2023-01-26 12:44:17 SERVER -> CLIENT: 220 FR3P281CA0098.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 26 Jan 2023 12:44:16 +0000
2023-01-26 12:44:17 CLIENT -> SERVER: EHLO hotline-helpdesk.support.ada.fr
2023-01-26 12:44:17 SMTP INBOUND: "250-FR3P281CA0098.outlook.office365.com Hello [91.121.33.213]"
2023-01-26 12:44:17 SMTP INBOUND: "250-SIZE 157286400"
2023-01-26 12:44:17 SMTP INBOUND: "250-PIPELINING"
2023-01-26 12:44:17 SMTP INBOUND: "250-DSN"
2023-01-26 12:44:17 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2023-01-26 12:44:17 SMTP INBOUND: "250-STARTTLS"
2023-01-26 12:44:17 SMTP INBOUND: "250-8BITMIME"
2023-01-26 12:44:17 SMTP INBOUND: "250-BINARYMIME"
2023-01-26 12:44:17 SMTP INBOUND: "250-CHUNKING"
2023-01-26 12:44:17 SMTP INBOUND: "250 SMTPUTF8"
2023-01-26 12:44:17 SERVER -> CLIENT: 250-FR3P281CA0098.outlook.office365.com Hello [91.121.33.213]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-STARTTLS250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8
2023-01-26 12:44:17 CLIENT -> SERVER: STARTTLS
2023-01-26 12:44:17 SMTP INBOUND: "220 2.0.0 SMTP server ready"
2023-01-26 12:44:17 SERVER -> CLIENT: 220 2.0.0 SMTP server ready
2023-01-26 12:44:17 CLIENT -> SERVER: EHLO hotline-helpdesk.support.ada.fr
2023-01-26 12:44:17 SMTP INBOUND: "250-FR3P281CA0098.outlook.office365.com Hello [91.121.33.213]"
2023-01-26 12:44:17 SMTP INBOUND: "250-SIZE 157286400"
2023-01-26 12:44:17 SMTP INBOUND: "250-PIPELINING"
2023-01-26 12:44:17 SMTP INBOUND: "250-DSN"
2023-01-26 12:44:17 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2023-01-26 12:44:17 SMTP INBOUND: "250-AUTH LOGIN XOAUTH2"
2023-01-26 12:44:17 SMTP INBOUND: "250-8BITMIME"
2023-01-26 12:44:17 SMTP INBOUND: "250-BINARYMIME"
2023-01-26 12:44:17 SMTP INBOUND: "250-CHUNKING"
2023-01-26 12:44:17 SMTP INBOUND: "250 SMTPUTF8"
2023-01-26 12:44:17 SERVER -> CLIENT: 250-FR3P281CA0098.outlook.office365.com Hello [91.121.33.213]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-AUTH LOGIN XOAUTH2250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8
2023-01-26 12:44:17 Auth method requested: XOAUTH2
2023-01-26 12:44:17 Auth methods available on the server: LOGIN,XOAUTH2
2023-01-26 12:44:17 CLIENT -> SERVER: AUTH XOAUTH2 "SCRET ICI"
2023-01-26 12:44:22 SMTP -> get_lines(): select timed-out in (5 sec)
2023-01-26 12:44:22 SERVER -> CLIENT:
2023-01-26 12:44:22 SMTP ERROR: AUTH command failed:
SMTP Error: Could not authenticate.
2023-01-26 12:44:22 CLIENT -> SERVER: QUIT
2023-01-26 12:44:23 SMTP INBOUND: "535 5.7.3 Authentication unsuccessful [FR3P281CA0098.DEUP281.PROD.OUTLOOK.COM 2023-01-26T12:44:23.865Z 08DAFF0E3EBA63D3]"
2023-01-26 12:44:23 SERVER -> CLIENT: 535 5.7.3 Authentication unsuccessful [FR3P281CA0098.DEUP281.PROD.OUTLOOK.COM 2023-01-26T12:44:23.865Z 08DAFF0E3EBA63D3]
2023-01-26 12:44:23 SMTP ERROR: QUIT command failed: 535 5.7.3 Authentication unsuccessful [FR3P281CA0098.DEUP281.PROD.OUTLOOK.COM 2023-01-26T12:44:23.865Z 08DAFF0E3EBA63D3]
2023-01-26 12:44:23 Connection: closed



Voici le presse papier du system =


Server :
- OS : Linux doe.ada.fr 5.4.0-137-generic #154-Ubuntu SMP Thu Jan 5 17:03:22 UTC 2023 x86_64 (Votre distribution n'est pas compatible, migrer vers Debian)
- Web Server : Nginx : 1.20.2 (HTTP/2.0)
- Database : MariaDB : 10.5.10-MariaDB-log (hotline_helpdesk 145)
- PHP : 8.1.13
- GestSup : 3.2.31 (32828 tickets / 0 équipements)
- DateTime : 2023-01-26 13:45:00 (Europe/Paris)
- Uploaded files : 1274.94MB
Config error :
- Droit d'écriture : Répertoire "upload/ticket" verrouillé (Ajouter les droits d'écriture sur ce repertoire, afin de pouvoir charger des pièces jointes à un ticket). Droit d'écriture : Répertoire "upload/logo" verrouillé (Ajouter les droits d'écriture sur ce repertoire, afin de pouvoir charger un logo). !!!Client :
- Mobile : No
- Browser : Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36
- IP : 194.177.53.10
PHP parameters :
- file_uploads : On
- memory_limit : 512M
- upload_max_filesize : 50M
- post_max_size : 50M
- max_execution_time : 480s
- date.timezone : Europe/Paris
PHP extensions :
- php_curl : On
- php_fileinfo : On
- php_ftp : On
- php_gd : On
- php_iconv : On
- php_imap : On
- php_json : On
- php_ldap : Off !!!
- php_mbstring : On
- php_mcrypt : Off !!!
- php_openssl : On
- php_pdo_mysql : On
- php_xml : On
- php_zip : On
Security :
- HTTPS : On
- Apache version : Off
- Session time : PHP=1440s GestSup=24m
- File write : writeable !!!
- Install directory : removed
- SMTP : secure port
- IMAP : secure port

- Password policy : disable !!!
- Log : On
- Restrict IP : On
- Apache directory listing : Off
Components :
- Ace : 3.1.1
- Bootbox : 6.0.0
- Bootstrap : 4.5.3
- Bootstrap colorpicker : 3.4.0
- Bootstrap wysiwyg : 2.0.1
- Selectize : 0.15.2
- Fontawesome : 6.2.1
- FullCalendar : 6.0.0
- Highcharts : 10.2.1
- jQuery : 3.6.2
- jQuery Hotkeys : 0.2.0
- Moment : 2.29.4
- PHPmailer : 6.7.1
- PHPimap : 5.0.1
- PHPgettext : 1.0.12
- PHPmysqldump : 2.9
- Tempus Dominus : 5.1.2
- WOL : 2.1

Pouvez-vous transmettre une impression écran des autorisations de l'application azure ?

Voici :

Pouvez-vous transmettre une impression écran des protocoles autorisés sur cette bal depuis le centre de contrôle office 365 ?

Ils sont tous activé, nous n'avons pas de restrictions sur les protocols pour l'heure.

Tous semble correct, est il possible de me donner accès à cette bal en mp ou me créer une bal de test ?
Cdt