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From: Jeremy GAY <j.gay@sigmanetsante.fr>
To: Support SIGMA NET SANTE <support@sigmanetsante.net>
Subject: TEST 6
Thread-Topic: TEST 6
Thread-Index: Adkmc8vcUR5tq+f7TTKtmRRmk0ooLA==
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La date de ce message est : 10:51:19

Subject: TEST 6
Thread-Topic: TEST 6
Thread-Index: Adkmc8vcUR5tq+f7TTKtmRRmk0ooLA==
Date: Thu, 12 Jan 2023 10:51:19 +0000

Le ticket test 6 à t il une date de création à 10:51:19 ?

Je n'ai plus le TEST 6, on l'a supprimé après le test.

J'ai donc refait un TEST 7.


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From: Jeremy GAY <j.gay@sigmanetsante.fr>
To: Support SIGMA NET SANTE <support@sigmanetsante.net>
Subject: TEST 7
Thread-Topic: TEST 7
Thread-Index: AdkmgAyy76FGTkdfRUi2lbACJvqYzA==
Date: Thu, 12 Jan 2023 12:19:04 +0000
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Sur le test 7 la date du mail correspond bien à la date de création du ticket :

Subject: TEST 7
Thread-Topic: TEST 7
Thread-Index: AdkmgAyy76FGTkdfRUi2lbACJvqYzA==
Date: Thu, 12 Jan 2023 12:19:04 +0000

Le véritable problème, cette date et heure est défini par les serveurs mails de OVH ou Office 365, qui sont ni plus ni moins la date et heure UTC.

Dans le cas où nous mettons un fuseau horaire +1 Paris dans Gestsup, la cohérence voudrait que le connector se base sur ce fuseau horaire et non sur l'heure du mail qui sera quoi qu'il en soit et quelques soit l'opérateur en UTC.

Je pense que la meilleur solution sera d'avoir un paramètre au niveau du connecteur permettant de définir si l'on prend en compte l'heure retournée par le mail, ou l'horaire du serveur GestSup lors de la création du ticket.

Je regarde pour une intégration dans la prochaine version.

En attendant vous pourrez tester la modification suivante sur le fichier /core/imap_basic.php :

Remplacer :
Par :

Je ne dois pas être douer, j'ai tenté à deux reprises et cela ne fonctionne pas.
Enfin je n'ai plus mes e-mails qui arrivent après la modification.

Ne vous embêtez pas, si la modification sera dans la prochaine version, on pourra attendre.
C'est déjà très sympathique d'avoir une écoute et une approche avec le développeur.

Merci en tout cas.

Très bien le paramètre sera disponible dans la version 3.2.32 :

Bonjour,

Je me permet de répondre dans ce ticket. Suite à une mise à jour de php de 7.4 à 8.2, je rencontre le même problème. Les tickets s'ouvrent avec 1h de décalage.

J'ai modifié le paramètre indiqué dans la maj 3.32 mais ça ne semble pas résoudre le problème ?