Forum GestSup

Bonjour
je rencontre un problème lorsque j'ouvre un ticket et que je clique sur enregistrer sa m'affiche une page blanche mais le ticket s'ouvre tout de meme.
pouvez vous m'aidez svp

ci -dessous le code d'erreur en mode debug

DEBUG MODE:
VAR: save= post_modify=modify post_quit= post_mail= post_upload= post_send= post_action= get_action=new post_category=9 post_subcat=104 post_technician=15 globalrow_technician=0 post_u_service= globalrow_u_service=0 post_u_agency= globalrow_u_agency=0 post_asset_id= globalrow[asset_id]=0 post_sender_service= globalrow_sender_service=0 post_priority=5 post_title=test
post_u_service=
AUTO MAIL SENDER: user detected
AUTO MAIL VAR: SESSION[profile_id]=4 mail_auto_user_modify=0 _POST[resolution]= _POST[private]=
AUTO MAIL DETECT: FROM tech TO user (Reason: mail_auto enable, and open detect by technician.)
SMTP SERVER :
2021-09-26 22:49:05 Connection: opening to smtp.alliantel.net:587, timeout=30, options=array()
2021-09-26 22:49:05 Connection: opened
2021-09-26 22:49:05 SMTP INBOUND: "220 smtpoutv5.alinto.net ESMTP Postfix"
2021-09-26 22:49:05 SERVER -> CLIENT: 220 smtpoutv5.alinto.net ESMTP Postfix
2021-09-26 22:49:05 CLIENT -> SERVER: EHLO 192.168.0.2
2021-09-26 22:49:05 SMTP INBOUND: "250-smtpoutv5.alinto.net"
2021-09-26 22:49:05 SMTP INBOUND: "250-PIPELINING"
2021-09-26 22:49:05 SMTP INBOUND: "250-SIZE 62914560"
2021-09-26 22:49:05 SMTP INBOUND: "250-ETRN"
2021-09-26 22:49:05 SMTP INBOUND: "250-STARTTLS"
2021-09-26 22:49:05 SMTP INBOUND: "250-AUTH PLAIN LOGIN DIGEST-MD5 CRAM-MD5"
2021-09-26 22:49:05 SMTP INBOUND: "250-AUTH=PLAIN LOGIN DIGEST-MD5 CRAM-MD5"
2021-09-26 22:49:05 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2021-09-26 22:49:05 SMTP INBOUND: "250-8BITMIME"
2021-09-26 22:49:05 SMTP INBOUND: "250 DSN"
2021-09-26 22:49:05 SERVER -> CLIENT: 250-smtpoutv5.alinto.net250-PIPELINING250-SIZE 62914560250-ETRN250-STARTTLS250-AUTH PLAIN LOGIN DIGEST-MD5 CRAM-MD5250-AUTH=PLAIN LOGIN DIGEST-MD5 CRAM-MD5250-ENHANCEDSTATUSCODES250-8BITMIME250 DSN
2021-09-26 22:49:05 CLIENT -> SERVER: STARTTLS
2021-09-26 22:49:05 SMTP INBOUND: "220 2.0.0 Ready to start TLS"
2021-09-26 22:49:05 SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
2021-09-26 22:49:05 Connection failed. Error #2: stream_socket_enable_crypto(): Peer certificate CN=`*.alinto.net' did not match expected CN=`smtp.alliantel.net' [/var/www/html/components/PHPMailer/src/SMTP.php line 428]
SMTP Error: Could not connect to SMTP host.
2021-09-26 22:49:05 CLIENT -> SERVER: QUIT
2021-09-26 22:49:05 SMTP INBOUND: ""
2021-09-26 22:49:05 SERVER -> CLIENT:
2021-09-26 22:49:05 SMTP ERROR: QUIT command failed:
2021-09-26 22:49:05 Connection: closed
SMTP Error: Could not connect to SMTP host.

Fatal error: Uncaught PHPMailer\PHPMailer\Exception: SMTP Error: Could not connect to SMTP host. in /var/www/html/components/PHPMailer/src/PHPMailer.php:2013 Stack trace: #0 /var/www/html/components/PHPMailer/src/PHPMailer.php(1844): PHPMailer\PHPMailer\PHPMailer->smtpConnect(Array) #1 /var/www/html/components/PHPMailer/src/PHPMailer.php(1587): PHPMailer\PHPMailer\PHPMailer->smtpSend('Date: Mon, 27 S...', '---- Repondre a...') #2 /var/www/html/components/PHPMailer/src/PHPMailer.php(1423): PHPMailer\PHPMailer\PHPMailer->postSend() #3 /var/www/html/core/mail.php(674): PHPMailer\PHPMailer\PHPMailer->send() #4 /var/www/html/core/auto_mail.php(127): include('/var/www/html/c...') #5 /var/www/html/core/ticket.php(670): include('/var/www/html/c...') #6 /var/www/html/ticket.php(89): include('/var/www/html/c...') #7 /var/www/html/index.php(973): include('/var/www/html/t...') #8 {main} thrown in /var/www/html/components/PHPMailer/src/PHPMailer.php on line 2013

Bonjour vous avez un défaut de communication SSL avec votre serveur de messagerie.

Vous pourrez désactiver les notifications par mail automatique puis transmettre une impression écran de votre page système.

Cdt

Bonjour

j'ai désactivé les notifications par mail automatique sa fonctionne mais plus de mail

ci-dessous le code d'erreur et ma page systeme

DEBUG MODE:
VAR: save= post_modify=modify post_quit= post_mail= post_upload= post_send= post_action= get_action=new post_category=9 post_subcat=104 post_technician=15 globalrow_technician=0 post_u_service= globalrow_u_service=0 post_u_agency= globalrow_u_agency=0 post_asset_id= globalrow[asset_id]=0 post_sender_service= globalrow_sender_service=0 post_priority=5 post_title=test
post_u_service=
AUTO MAIL SENDER: user detected
AUTO MAIL VAR: SESSION[profile_id]=4 mail_auto_user_modify=0 _POST[resolution]=pksdmjvisdn sdk ,sdo kposdk o _POST[private]=
AUTO MAIL DETECT: FROM tech TO user (Reason: mail_auto enable, and open detect by technician.)
SMTP SERVER :
2021-09-28 17:22:20 Connection: opening to smtp.alliantel.net:587, timeout=30, options=array ( 'ssl' => array ( 'verify_peer' => false, 'verify_peer_name' => false, 'allow_self_signed' => true, ),)
2021-09-28 17:22:20 Connection: opened
2021-09-28 17:22:20 SMTP INBOUND: "220 smtpoutv5.alinto.net ESMTP Postfix"
2021-09-28 17:22:20 SERVER -> CLIENT: 220 smtpoutv5.alinto.net ESMTP Postfix
2021-09-28 17:22:20 CLIENT -> SERVER: EHLO 192.168.0.2
2021-09-28 17:22:20 SMTP INBOUND: "250-smtpoutv5.alinto.net"
2021-09-28 17:22:20 SMTP INBOUND: "250-PIPELINING"
2021-09-28 17:22:20 SMTP INBOUND: "250-SIZE 62914560"
2021-09-28 17:22:20 SMTP INBOUND: "250-ETRN"
2021-09-28 17:22:20 SMTP INBOUND: "250-STARTTLS"
2021-09-28 17:22:20 SMTP INBOUND: "250-AUTH PLAIN LOGIN DIGEST-MD5 CRAM-MD5"
2021-09-28 17:22:20 SMTP INBOUND: "250-AUTH=PLAIN LOGIN DIGEST-MD5 CRAM-MD5"
2021-09-28 17:22:20 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2021-09-28 17:22:20 SMTP INBOUND: "250-8BITMIME"
2021-09-28 17:22:20 SMTP INBOUND: "250 DSN"
2021-09-28 17:22:20 SERVER -> CLIENT: 250-smtpoutv5.alinto.net250-PIPELINING250-SIZE 62914560250-ETRN250-STARTTLS250-AUTH PLAIN LOGIN DIGEST-MD5 CRAM-MD5250-AUTH=PLAIN LOGIN DIGEST-MD5 CRAM-MD5250-ENHANCEDSTATUSCODES250-8BITMIME250 DSN
2021-09-28 17:22:20 CLIENT -> SERVER: STARTTLS
2021-09-28 17:22:20 SMTP INBOUND: "220 2.0.0 Ready to start TLS"
2021-09-28 17:22:20 SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
2021-09-28 17:22:20 CLIENT -> SERVER: EHLO 192.168.0.2
2021-09-28 17:22:20 SMTP INBOUND: "250-smtpoutv5.alinto.net"
2021-09-28 17:22:20 SMTP INBOUND: "250-PIPELINING"
2021-09-28 17:22:20 SMTP INBOUND: "250-SIZE 62914560"
2021-09-28 17:22:20 SMTP INBOUND: "250-ETRN"
2021-09-28 17:22:20 SMTP INBOUND: "250-AUTH PLAIN LOGIN DIGEST-MD5 CRAM-MD5"
2021-09-28 17:22:20 SMTP INBOUND: "250-AUTH=PLAIN LOGIN DIGEST-MD5 CRAM-MD5"
2021-09-28 17:22:20 SMTP INBOUND: "250-ENHANCEDSTATUSCODES"
2021-09-28 17:22:20 SMTP INBOUND: "250-8BITMIME"
2021-09-28 17:22:20 SMTP INBOUND: "250 DSN"
2021-09-28 17:22:20 SERVER -> CLIENT: 250-smtpoutv5.alinto.net250-PIPELINING250-SIZE 62914560250-ETRN250-AUTH PLAIN LOGIN DIGEST-MD5 CRAM-MD5250-AUTH=PLAIN LOGIN DIGEST-MD5 CRAM-MD5250-ENHANCEDSTATUSCODES250-8BITMIME250 DSN
2021-09-28 17:22:20 Auth method requested: UNSPECIFIED
2021-09-28 17:22:20 Auth methods available on the server: PLAIN,LOGIN,DIGEST-MD5,CRAM-MD5
2021-09-28 17:22:20 Requested auth method not available:
2021-09-28 17:22:20 Auth method selected: CRAM-MD5
2021-09-28 17:22:20 CLIENT -> SERVER: AUTH CRAM-MD5
2021-09-28 17:22:20 SMTP INBOUND: "334 PDEzNTU0MDE2MTcuNTQ2Mjk3MUBzbXRwb3V0djUuYWxpbnRvLm5ldD4="
2021-09-28 17:22:20 SERVER -> CLIENT: 334 PDEzNTU0MDE2MTcuNTQ2Mjk3MUBzbXRwb3V0djUuYWxpbnRvLm5ldD4=
2021-09-28 17:22:20 CLIENT -> SERVER: Y29tbWFuZGVhbGxAYWxsaWFudGVsLm5ldCA0NTcwMTc0M2EyNWRhMzdjNjQyYzVjMTk4NzVmMjk5Ng==
2021-09-28 17:22:20 SMTP INBOUND: "535 5.7.8 Error: authentication failed: authentication failure"
2021-09-28 17:22:20 SERVER -> CLIENT: 535 5.7.8 Error: authentication failed: authentication failure
2021-09-28 17:22:20 SMTP ERROR: Username command failed: 535 5.7.8 Error: authentication failed: authentication failure
SMTP Error: Could not authenticate.
2021-09-28 17:22:20 CLIENT -> SERVER: QUIT
2021-09-28 17:22:20 SMTP INBOUND: "221 2.0.0 Bye"
2021-09-28 17:22:20 SERVER -> CLIENT: 221 2.0.0 Bye
2021-09-28 17:22:20 Connection: closed

Fatal error: Uncaught PHPMailer\PHPMailer\Exception: SMTP Error: Could not authenticate. in /var/www/html/components/PHPMailer/src/PHPMailer.php:2024 Stack trace: #0 /var/www/html/core/mail.php(662): PHPMailer\PHPMailer\PHPMailer->smtpConnect(Array) #1 /var/www/html/core/auto_mail.php(127): include('/var/www/html/c...') #2 /var/www/html/core/ticket.php(670): include('/var/www/html/c...') #3 /var/www/html/ticket.php(89): include('/var/www/html/c...') #4 /var/www/html/index.php(973): include('/var/www/html/t...') #5 {main} thrown in /var/www/html/components/PHPMailer/src/PHPMailer.php on line 2024

Bonjour,

Il est nécessaire de corriger dans un premier temps l'ensemble des points de couleur rouge sur la page système.

Ensuite vous pourrez vérifier l'identifiant et mot de passe du connecteur smto.

Cdt

Avez-vous pu corriger le défaut concernant l'incohérence de version entre la base de données et les fichiers ?
Si c'est le cas vous pourrez mettre à jour votre application dans la dernière version stable 3.2.15 puis ré-essayer.

Cdt