Forum GestSup

Bonjour,

Lorsque le demandeur reçoit une notification lors d'une modification d'un ticket, on voit bien l'observateur en copie du mail (avec son adresse mail correcte) que reçoit le demandeur, mais l'observateur ne reçoit pas de mail avec la notification.

En PJ une impression écran de mes paramètres Mail.
Merci de votre aide

Vous voyez l'observateur en copie dans le mail en lui même ? Si oui transmettre les entêtes de ce mail.

Cdt

Oui je vois bien l'observateur en copie du mail reçu par le demandeur. Ci dessous, l'en-tête du mail reçu par le demandeur:

Received: from AM6PR02MB4486.eurprd02.prod.outlook.com (260320b:66::17)
by PR1PR02MB4860.eurprd02.prod.outlook.com with HTTPS; Mon, 7 Jun 2021
15:19:20 +0000
Authentication-Results: ******.fr; dkim=none (message not signed)
header.d=none;******.fr; dmarc=none action=none header.from=******.fr;
Received: from AM7PR02MB5941.eurprd02.prod.outlook.com (260320b:10f::24)
by AM6PR02MB4486.eurprd02.prod.outlook.com (260320b:66::17) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4195.24; Mon, 7 Jun
2021 15:19:20 +0000
Received: from AM7PR02MB5941.eurprd02.prod.outlook.com
([fe80::78bb:cc9b:56c3:891b]) by AM7PR02MB5941.eurprd02.prod.outlook.com
([fe80::78bb:cc9b:56c3:891b%9]) with mapi id 15.20.4195.030; Mon, 7 Jun 2021
15:19:20 +0000
Date: Mon, 7 Jun 2021 17:19:19 +0200
To: test6@******.fr
From: Tickets DSI <tickets@******.fr>
Cc: k.boissier@******.fr
Reply-To: tickets@******.fr
Subject: =?UTF-8?Q?Tickets_en_cours_de_r=C3=A9solution_pour_le_ticket_n=C2=B02326_:_test2?=
Message-ID: <M3hJM1d5PsCBorOWofk0uVL1f2gfVtvqAKUGXDzzUao@tickets.******.lan>
X-Mailer: _
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit
X-MS-Exchange-Organization-ExpirationStartTime: 07 Jun 2021 15:19:19.9029
(UTC)
X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit
X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000
X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit
X-MS-Exchange-Organization-Network-Message-Id:
5a18c6ed-3218-4aa4-7b48-08d929c79f64
X-MS-Exchange-Organization-AuthSource: AM7PR02MB5941.eurprd02.prod.outlook.com
X-MS-Exchange-Organization-AuthAs: Internal
X-MS-Exchange-Organization-AuthMechanism: 06
X-Originating-IP: [176.157.202.57]
X-ClientProxiedBy: PR3P193CA0015.EURP193.PROD.OUTLOOK.COM
(2603102:50::20) To AM7PR02MB5941.eurprd02.prod.outlook.com
(260320b:10f::24)
X-MS-Exchange-Organization-MessageDirectionality: Originating
Return-Path: tickets@******.fr
X-MS-Exchange-MessageSentRepresentingType: 1
Received: from tickets.******.lan (176.157.202.57) by PR3P193CA0015.EURP193.PROD.OUTLOOK.COM (2603102:50::20) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4195.20 via Frontend Transport; Mon, 7 Jun 2021 15:19:19 +0000
X-MS-PublicTrafficType: Email
X-MS-Office365-Filtering-Correlation-Id: 5a18c6ed-3218-4aa4-7b48-08d929c79f64
X-MS-TrafficTypeDiagnostic: AM6PR02MB4486:
X-MS-Oob-TLC-OOBClassifiers: OLM:1728;
X-MS-Exchange-Organization-SCL: -1
X-Microsoft-Antispam: BCL:0;
X-Forefront-Antispam-Report:
CIP:255.255.255.255;CTRY:;LANG:fr;SCL:-1;SRV:;IPV:NLI;SFV:SKI;H:AM7PR02MB5941.eurprd02.prod.outlook.com;PTR:;CAT:NONE;SFS:;DIR:INB;
X-MS-Exchange-AntiSpam-MessageData-ChunkCount: 1
X-MS-Exchange-AntiSpam-MessageData-0:
=?utf-8?B?QmhaMzYrYWhjTFJzdXc1b0F3Nk9Id1VneFJObHZCZ2daT1UwL2svQkgzS2hx?=
=?utf-8?B?RFBieTgrM3hyRTlQY2pVYURzWWRjZnJ0emJZV0NxQ0xXM3l3dWFYc2VxVmlE?=
=?utf-8?B?aUcyZC9ib2k4RWJwSVc0RTcvUDdmcXlaRjZYTEYyOGx4TG1PT21jWnhjMDU1?=
=?utf-8?B?M1puU2xqaVRiVXQ5MENZT1JkeGZuRmd5U3BCQUNXS3FNM1BmMXNmcnhTYWV2?=
=?utf-8?B?WVZ5TGR2RGZqVzNBUXZlY2xETXJ6UkgyMnh6c1pDOE5wRUYzWUU0M0JZMlRV?=
=?utf-8?B?NlQ4dHkwbU9Sb3RCQTY3Nk12SGRXSmVsSGhpeFgrWTNjanpFQTY4Y1FId0dZ?=
=?utf-8?B?emJubW1tM1lqeDhXTU5rQWRBTk1IWkxJeFZtZ3JSdXFLL280c05FTGIyMlpX?=
=?utf-8?B?NWs3Si8wWmsrOW10dDloV0o1UFNCRGtERllCUWhQSlFqVjAyZ1NRZzh5SU1T?=
=?utf-8?B?aWNZV2plMkxYUVcyc0tFK1ZIeUpDQ2xHZFhDUUtObXZ6U1F4bG5GMjZaNSsw?=
=?utf-8?B?VHJIR1BQYTRGb3pGUmZ4N2wwS0VOY0RIZ1ZoZml0N2VTTUVTWDZVK2E0eUVW?=
=?utf-8?B?SXcvcVc4V0VGSDRrWE5MREZTRkl2QmIxcnVrb1VKOWcwaDdzTGpncGlYbDRm?=
=?utf-8?B?YnVQTFpGSW5lM1V2amRpWHdYU2RDQ1BkdjF2ZXV6Zm9rRERzM0JSUG4wYkpo?=
=?utf-8?B?MFQzUDFHMkIwazAxOUdCMDVMY1dxTldpdXM0eWdQNWlvRjE4T1A1NGtsQngv?=
=?utf-8?B?VXZySHFUUC9LU1VScnlCa2RNaDhMcmpDR2RIM29nSy9JZUEwY2tVa01EQzg5?=
=?utf-8?B?b2ZTV3N1YmE3Y3YwUWZJbndDQStlWVN4RVN6K0hGdUpZTWg1RVo2OXA5NkRn?=
=?utf-8?B?ZmZYRFdURnMzMVB3Y2tTaDFJZjQ4S0NWWTBqTlliWlRlTGdJZlpuN2lQVXZC?=
=?utf-8?B?RVJzVm9aSkd1SFlXaUNVdGtuVW1ZV0hnUk0rTmVLakdXYVdjbWl0bjRoS3pT?=
=?utf-8?B?QVNMTEV3Qm1pRFd4VitMRmp6d2Jnd3B4U216WWtWNlFjMFRRT1o4Y3luZG13?=
=?utf-8?B?UnZpbGkra1lxRGhNWnN3WlJQU0tqZ1NFUFp1UHdCdm5YUnRKWm9DUFJhbU9r?=
=?utf-8?B?Y3VSWWc0bnBVam9xYlJaNDVQTGlmNElGNkJkRXBLc1FHTytxdXQ1Qkt2dUNB?=
=?utf-8?B?QXBqWkJOUkcxOStZTWROZk9NV0VzZzR5OU1rd2orZTNqMFN1REtMRG9IdVIz?=
=?utf-8?B?aGZJT3dCbGFzVE9RcllGOU1iWFZmcmg3dGYvTTZOdUxOekFRUUpabDFkdk1F?=
=?utf-8?B?NmRFWGV4bFFPR2xhUGdSVlJhQm9JQ2dpNmxGdWsvS0xqZFU3elE4S0M1QVo0?=
=?utf-8?B?MlN2Q3JPTWNxVm15MDVtMUJsQ2VtSDZKWjFwR1YvSkszMENZNzZMandiNzBY?=
=?utf-8?B?Q2lLR3pMamdLMm1JK0hwcnRmWGNrcTBVejVodjQ3NlRYUHk3dHRoQ3NCR1Rw?=
=?utf-8?B?bk1tWm14SE9OeGE2YVhIbVR6dFllMGdGc0JuVXQzc2o3dmlhVTg0RDcxRG9C?=
=?utf-8?B?VUFQY0xpenRHMTl3WkRoSHIxZ2VLTUVGdHBmOWVkWlNuMENCaHpreTM1UUp0?=
=?utf-8?B?UU5wTDlvOW5sMXlXR3k5V3E3UWJ5L3dHY2lwYWZVL0I4bHo0c2FlL2VoN3VZ?=
=?utf-8?B?anRQa1dVNFZMZFVLbCsrM2JlZnRkV09nT3lBcHY1d1ptK25WU0lZUmQxczMy?=
=?utf-8?Q?RorobKkcvo9svA3rBMPgHV5PPmg1jOgsGVeTn/6?=
X-MS-Exchange-CrossTenant-Network-Message-Id: 5a18c6ed-3218-4aa4-7b48-08d929c79f64
X-MS-Exchange-CrossTenant-AuthSource: AM7PR02MB5941.eurprd02.prod.outlook.com
X-MS-Exchange-CrossTenant-AuthAs: Internal
X-MS-Exchange-CrossTenant-OriginalArrivalTime: 07 Jun 2021 15:19:19.9875
(UTC)
X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted
X-MS-Exchange-CrossTenant-Id: f0bdf82a-4264-4a4b-a340-5f115c9aa708
X-MS-Exchange-CrossTenant-MailboxType: HOSTED
X-MS-Exchange-CrossTenant-UserPrincipalName: CsAnca15oDwCEwIwSgb5P/KMaiU1vMe0QFS1RSf/GUqYtQMgOA7z5sYb5Eg+xqFzoABtXxB0fL7Cb52MpzSKJQ==
X-MS-Exchange-Transport-CrossTenantHeadersStamped: AM6PR02MB4486
X-MS-Exchange-Transport-EndToEndLatency: 00:00:00.3463200
X-MS-Exchange-Processed-By-BccFoldering: 15.20.4195.030
X-Microsoft-Antispam-Mailbox-Delivery:
ucf:0;jmr:0;auth:0;dest:I;ENG:(750129)(520011016)(706158)(944506458)(944626604);
X-Microsoft-Antispam-Message-Info:
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
MIME-Version: 1.0

Bonjour,

le blocage doit donc être au niveau du serveur de messagerie, car l'adresse apparait correctement en copie : Avez-vous vérifier dans les SPAM de cette adresse ?

Cdt

PB résolu. Blocage au niveau du serveur mail.
Merci