| #title# : #ticket_title# |
#category# : #ticket_category# - #ticket_subcat# |
| #user# : #ticket_user# |
#technician# : #ticket_technician# |
| #state# : #ticket_state# |
#date_create# : #ticket_date_create# |
#description# :
#ticket_description# |
#resolution# :
#ticket_resolution# |
| #date_hope# : #ticket_date_hope# |
#date_res# : #ticket_date_res# |